Refund policy

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, most items may be returned within 30 days of delivery for a refund or exchange.

Return Eligibility

To qualify for a return or exchange, items must:

• Be in new and unused condition
• Include all original packaging, accessories, and documentation
• Have a return request initiated within 30 days of the delivery date

How to Start a Return

To request a return, please submit a support ticket or email support@igagingshop.com. Be sure to include your order number and the item(s) you wish to return.

Once your request has been reviewed, we will typically respond within one business day with a Return Authorization (RA) number and return instructions. Please securely package the merchandise in its original packaging, or similar protective packaging, and include a note with your name, order number, and RA number.

Please do not return merchandise without a Return Authorization.

Customer-Initiated Returns

If you are returning an item because you changed your mind, ordered the wrong product, or no longer need the item, you are responsible for all return shipping costs.

Please return authorized items to:

iGAGINGShop.com
Operated by KMZ Precision Supply, Inc.
Order #
1301 Calle Avanzado
San Clemente, CA 92673

We recommend using a trackable shipping service, as we cannot be responsible for returns lost or damaged during transit.

Defective, Damaged, or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 30 days of delivery. We will provide return instructions and arrange a replacement, exchange, or refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 3–5 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@igagingshop.com.

Contact Us

If you have any questions regarding a return, exchange, or refund, please contact us:

Email: support@igagingshop.com
Phone: (562) 205-7926
Hours: Monday–Friday, 10 AM–3 PM Pacific Time